This year's FMI Show finished up last month. I must say that, in general, it was quieter than it has been in the past. However, there was considerable excitement around our booth as we introduced our new iPhone app.
As you probably know by now, the iPhone has taken over quite a few aspects of business. When I first got my phone, I was amazed at what it could do and I immediately began thinking how this phone could be used in the grocery business. We are always looking for ways to help our stores become more efficient and cost-effective without compromising customer service. The iPhone app Droste created is aimed at the deli section of the store. iOrder allows you to input your deli order through your iPhone before arriving at the store and then simply pick up once you're ready. You'll also have the capability to save your favorite or most common deli orders, making future ordering as simple as a few “touches" and even be able to check your store's most recent sales flyer before placing your order. You'll no longer need to pick a number and wait in line. Of course, once customers saw this app, they had suggestions as to other apps we might work on, such as an app that sends a list of the weekly specials to your phone and gives you the store location of those products. Another idea was to create a store shopping list with product locations within the store. If you have had occasion to go to different supermarkets you know that they don't all arrange their stores in the same way, nor do they always group the same products together. This app would make shopping in a “new-to-you" store a breeze and also make finding a “new" ingredient in your usual store a quicker process. This iPhone furor has been keeping us pretty busy, delaying the post of this latest blog.
The other hot topic at this show for us was our Labor Forecasting and Scheduling software. With the economic issues today, companies are searching for ways to reduce costs and increase efficiency. In conjunction with John Connolly we have the solution that not only reduces costs and increases efficiency, it also improves customer service. That's a combination you can't beat. Check us out, you'll be glad you did.
On a more personal note, Kathy and I, had a fabulous customer dinner with old and new friends at Lupo, a Wolfgang Puck restaurant. In case you didn't know, I love to cook and experiment with new ingredients. At dinner that night, I learned that one of our customers shares that hobby with me. We had some stories to tell and a few secrets to share.
Until my next post, take care and prosper.