Q: Droste is a strange name. Where does it come from?
A: Droste is the last name of our CTO and Founder, Thomas G. Droste. It’s also the name of a very yummy Dutch chocolate.
Q: How many employees work at Droste?
A: We currently have fourteen full-time employees.
Q: What are Droste’s employees’ areas of expertise?
A: All the members of our support and training teams have previous retail grocery operations experience—these guys and gals know the business. We also endeavor to hire the best people we can find: whether it’s programmers, administrative staff or project managers. Our employees have to be good at what we do: customer service and customized solutions.
Q: Bigger firms have more resources at their disposal. Why should I choose Droste over one of these others?
A: There are three reasons to select Droste over one of our competitors, but only one really matters: Customer Service. Sure, it’s a buzzword, but at Droste it’s also a way of life, a mantra and why we eat our Wheaties in the morning. Each client can expect the same high-level of individualized customer service from Droste from the first sales pitch. We’re not just making a sale, we’re building a relationship. Our customer loyalty numbers speak for themselves.
By the way, the other two reasons are customization and flexibility. If one of our modules is “almost” what you want, we’ll work until it’s exactly what you want. We’re not going to apply the same solution to every client—it doesn’t make sense. What we will do is determine the best solutions for you and your business and implement those. Software can’t make your life easier if it doesn’t do what you need it to.
On second thought, those are pretty important too. Customer Service, Flexibility and Customization. It all boils down to attention to detail. We know every thing matters—to your business and to us.
Q: Who are your clients? Can I speak with someone regarding their working relationship with Droste?
A: We have clients located in 9 states as well as the Caribbean. We’d be happy to provide you with the names and contact information if you’d like to speak to them regarding their experience with Droste on a by request basis.
Q: I’m interested in working for Droste. Are you hiring?
A: Droste is constantly looking for top people in the fields of computer programming, customer service, grocery retail operations, technical support, sales and administration.
If working closely with clients and maintaining a high-level of professionalism is your idea of a good day on the job, please send a resume and short cover letter to: Droste Consultants Hiring. No agencies please.
Q: How long has Droste been in business?
A: Since 1983.
Q: What kind of software does Droste sell?
A: Droste sells software to support all retail and sales operations within small to mid-size grocery chains.
Q: Can I install Droste modules myself?
A: Why would you want to? Part of our full-service commitment includes managing the implementation/integration process. While it might be possible to install some of our software offerings, isn’t it easier to let the experts do it?
We think so.
Q: My company is currently looking for a new solutions provider. Who should I contact with details regarding the RFP?
A: Speak with our CTO and founder Tom Droste. Click here to email Tom.
